App support

Need help with Cosmic Explorer? Email support@cosmicexplorer.app. Please include your device model, iOS version, and a short description of what happened. Do not include a child’s personal information.

Camera or location access

Open iOS Settings, choose Cosmic Explorer, and review Camera and Location permissions. The app remains usable in Virtual Sky mode if these permissions are unavailable.

Restoring a purchase

Open Cosmic Explorer’s settings and choose Restore Purchases while signed in with the Apple Account that made the original purchase. Apple manages purchase records and Family Sharing eligibility.

Deleting local data

Player profiles can be reset or removed from the profile settings inside the app. Deleting the app also removes locally stored player progress.